Frequently Asked Questions

Most common repairs are done within 24–48 hours. Complex jobs like data recovery may take longer. We'll give you a realistic timeframe upfront and keep you updated throughout.

Yes — every repair we complete is backed by a 5-business-day labour warranty, and any new part we supply is covered for 12 months. If a fault related to our work reappears within 5 business days, bring it back and we'll reassess and fix it at no additional charge. We also work on a no-fix-no-fee basis: if we can't fix it, you don't pay for the repair labour. See our warranty page for the full policy.

Walk-ins are welcome during business hours (Mon–Fri 8am–4pm). You can also book online via our contact page or call 08 9250 4554.

Yes — we service all Windows versions (XP through Windows 11) and all Apple macOS devices including MacBook Pro, MacBook Air, and iMac.

It depends on the fault. We offer a free diagnostic so you know the exact cost before we start any work. No hidden fees, no bill shock.

Cash, credit/debit card, EFTPOS, and bank transfer. Payment is taken when you collect your repaired device (or at the end of an onsite/remote support session).

We offer a free diagnostic quote. We'll assess your device and tell you exactly what's wrong and what it will cost to fix — before any work begins. No obligation to proceed.

Absolutely. This is one of our most common repairs. Bring it in and we'll diagnose the fault — it could be anything from a simple power supply issue to a more complex hardware fault.

In many cases, yes. Success depends on the type and extent of damage. Logical failures (corruption, accidental deletion) generally have high recovery rates. Physical failures vary. Contact us to discuss your specific situation.

Common signs include slow performance, unexpected pop-ups, browser redirects, unfamiliar programs, and antivirus alerts. Bring it in and we'll check it for free.

Yes, always. We back up your files before any major work. Your data is the priority.

Often significantly. An SSD upgrade, more RAM, or a clean OS reinstall can dramatically improve performance on older machines. We'll advise you on the most cost-effective path.

We use secure remote desktop software to connect to your PC with your permission. You watch everything we do in real time and can end the session at any time. It's safe, transparent, and convenient.

Yes — we offer onsite support for residential and small business customers. Same/next day appointments available across Midland and surrounds.

Midland and surrounds — roughly a 30km radius. See our Service Areas page for the full list of suburbs.

Yes. We offer free on-site IT audits for small businesses and ongoing IT support. No contracts required — you get support when you need it.

Yes — we handle everything from router configuration to Wi-Fi access points, network switches, cloud-managed antivirus, and Microsoft 365 setup.