About PC Madness
Family owned and operated in Midland WA since 2003. Over two decades of fixing computers for local families and businesses.
Who We Are
Your Local PC Repair Experts Since 2003
PC Madness was founded in 2003 with a simple mission: provide reliable, honest computer repair to the Midland community. More than 20 years later, that mission hasn't changed. We're still a family owned and operated business, still based in Midland, and still genuinely passionate about helping people with their technology.
We're not a big chain. We're not a franchise. We're your local neighbours — people who live and work in this community and who care about our reputation with every single customer. When you deal with us, you speak to the people actually doing the work. There's no middleman, no call centre, and no runaround.
Over the years we've built long-term relationships with thousands of Midland locals and businesses. Many of our customers have been coming to us for a decade or more — which we take as the highest possible compliment.
Our experience spans every era of consumer computing — from Windows 98 to Windows 11, from spinning hard drives to NVMe SSDs, from dial-up networking to gigabit Wi-Fi. That breadth of experience means we approach problems differently to a technician who's only ever seen modern hardware. We've seen it all, fixed most of it, and learned something from every job.
Our Values
Honest Pricing
We quote upfront. No hidden fees, no unexpected invoices. You know the cost before we touch your device.
Quality Workmanship
We take pride in the work we do. Repairs are done properly, not just well enough to get you out the door.
Fast Turnaround
We know you need your computer. Most repairs within 24–48 hours. We aim to exceed expectations.
Local Expertise
We know Midland. We understand local businesses and the community we serve. That local knowledge matters.
Our Team
Meet the Team
The people who actually work on your computer — experienced, qualified, and genuinely invested in getting the job done right.
John
Founder & Owner
John founded PC Madness in 2003 and has been fixing computers ever since. With over 20 years of hands-on experience across hardware repair, custom builds, and data recovery, he's seen — and solved — just about every problem a computer can throw at you. He leads every complex diagnostic himself.
Chris
Head Technician
Chris leads the repair bench day to day, handling everything from hardware diagnostics and component-level repairs to custom builds. He's meticulous about getting to the actual root cause of a fault rather than just patching symptoms, and he's the technician most jobs pass through before they're signed off.
Jack
Junior Sales & Technician
Jack splits his time between the front counter and the workshop, helping customers find the right hardware and getting hands-on with repairs alongside the senior technicians. He's quick to learn, genuinely enjoys the technical side of the job, and is building real repair experience with every ticket.
Gloria
Admin & Graphic Designer
Gloria keeps the business side of PC Madness running — admin, scheduling, and the paperwork that keeps every job on track — while also designing the graphics and marketing material you see in-store and online. She brings an eye for detail to everything from invoices to artwork.
Karlee
Web Designer
Karlee designs and builds the websites for PC Madness and its customers, focusing on clean, fast, easy-to-use pages that actually convert visitors into customers. She works closely with the team to make sure the site reflects the same honest, no-nonsense approach we bring to every repair.
Our Promise to You
We will always tell you the honest truth about your device — even if that means advising you not to spend money with us. We'd rather give you straightforward advice and earn your trust than make a quick sale and lose a customer. That philosophy has kept us in business for over 20 years, and it's not changing.